You can contact Crisis Funds at email@example.com. This Policy applies to our collection and use of your data in connection with our service crisisfunds.com (the “Services”).
Reaching Our Data Protection Officer
To contact our Data Protection Officer with regards to our processing of your personal data, please email firstname.lastname@example.org.
Crisis Funds understands that your personal data belongs to you. We do not wish to use your personal data in any way that you do not want us to.
You have full control over if you receive marketing emails from Crisis Funds by using the unsubscribe link on the email you have received.
You can exercise the following rights regarding our use of your data if granted by applicable laws:
- Ask us for copies of the information we hold about you
- Ask us if we could correct any incorrect information we hold about you
- Ask us to delete all of your data
- Ask us for your data to be given to you in a common, machine-readable format
- You are also able to object to any processing that we do based on legitimate interests or to any automated decision-making
- You are able to ask us to restrict the processing of your information
Please note that some of the above rights may not be enforceable according to your jurisdiction – some are not absolute. eg. we may have to comply with the law by not forgetting you and some of your data. We will however evaluate your request in accordance with the data protection laws.
What Data is collected?
The only personal data that we receive about you is the data that you have provided us with by either creating an account with us, using our Services, or information that we can infer from you using our Services.
We collect basic contact information about you in order to set up your account and profile so that you can make donations or we can help you to raise funds. This may include information such as your name, address and email address or more. You may be asked to register a username and password in order for you to gain secure access to your account with us.
You may also authorise us to collect basic personal information from one of the many secure online sources e.g. Facebook, PayPal, Google etc. where you would have already provided this information.
We have the ability to enable you to have an image of yourself for your Crisis Funds profile when asking for Crisis Funds to be donated to you. The image will be used to help with marketing your crisis and helping to get donations. Please let us know in advance if you would rather hide your name and photo from the public when you contact us.
We collect basic payment information when you make a donation which includes your name, home address, email address etc. Your name and the amount you have donated will be displayed on our website unless you choose the option to make an anonymous donation.
We use the details provided by yourself when you set up your account to help you create your Crisis Fundraising Page. We also collect details of any affiliated charity or not-for-profit you are supporting and all the details provided for your proposed Crisis Fundraising Page. We may also ask you to provide details about how your are planning on fundraising and when you are proposing to start.
If you create a Crisis Fundraising Page then we will collect your title, date of birth, telephone number and personal bank account details or PayPal details of where we will need to deposit the money once the funds have been raised.
If you provide us with information about other people or give us authorisation to collect information on your behalf so that we can help market your Crisis Fundraising Page or any other activity, you must ensure the other party has agreed that you will be providing us with their information. If required by laws in your locality we would strongly advise that you keep a record of their agreement as well as provide them with a link to or copy of this Policy. If you provide us with very sensitive data or information about them then this will be especially the case. For example information relating to an illness or health condition.
You must not use our services or our name and brand to send unsolicited ‘spam’ messages to individuals and only contact people you know would be happy to hear from you and have opted in to receive communications from you beforehand.
If you create a Crisis Fundraising Page on behalf of a club, body, association or organisation which is not managed by yourself you must ensure the manager(s) agrees that you will be fundraising through Crisis Funds.
You are in no way required to provide your personal information to us -please note that if you do not provide your personal information to us this will effect our ability to help you achieve donations/awareness of your crisis funds request and process your request with us.
How we use your data
Crisis Funds use your personal information in order to provide you with the services you have requested, to communicate with you, to add you to our website and to help you to raise funds or advertise to you.
Who are we sharing your data with?
Some of our service providers include:
- Payment providers and banks to authorise/complete payment transactions;
- Third party identity checking organisations or credit reference checking agencies to verify your identity and bank/payment account;
- Organisations that are in the payment card industry to prevent fraud;
- Information security, IT, hosting and cloud service providers to help us with providing you a service and to help us with keeping your data safe;
- Communication and marketing providers to help us with processing and delivering communications;
- Analytics tools which help us to collect data and understand how to better our services.
If you work for a charity/company that helps us to identify people in crisis and needing funds we may use your data in differently than for individual users of our Services.
We will collect a business user’s name, office address, office phone number and work email address. We use this data to help with creating your Crisis Fundraising Page and to communicate with you during and after the fundraising process. We may also send you email communications such as operational, business marketing and customer service emails. You can email us at email@example.com to request that we stop sending you communications or if it is a marketing related email there will be an option to unsubscribe from those particular emails at the bottom of each email.
How long do we keep your personal information/data for?
We may keep your personal information for as long as we have a legitimate reason where we need to use the data and as required by law.
Data of children:
Our services are not directed at users under the age of 18, however if you are a parent/guardian and have been made aware that your child has given us their personal information, please email firstname.lastname@example.org.
Sometimes we may process your personal information for the purposes of our legitimate interests. We do this provided that the uses are not outweighed by your personal rights or personal interests. Any uses that we justify based on legitimate interest, you have full right to opt out by using the unsubscribe link at the bottom of the email you have received or letting us know by emailing email@example.com.
Our decision making process
We do not use any automated decision making processes. Each application for a Crisis Fundraising Page is assessed manually and on an individual by individual basis.
Where is your data sent
As we are a global platform, some users’ data may be stored outside the UK or EU and if we do this, we ensure that the recipient has appropriate safeguards in place.
Changes to this Policy
Last updated: V1 | 5th October 2021